Now a days APSPDCL (Andhra Pradesh Southern Power Distribution Corporation Ltd) sends its Electricity Bill to consumers directly by way of SMS to their registered mobile and receives payments also by clicking the link given there through, various payment gate ways.
The SMS is completely in English and there is no meaning of this SMS if the consumer do not know English. Electricity is being used from a uneducated layman to foreign educated rich fellows. There is no meaning in sending such SMS only in English and not in Telugu. How a poor fellow can know the details of charges and units consumed, and what is the link to be clicked.
When APSPDCL has to serve crores of its customer, is sending SMS in English and defeating very basic purpose of the communication since it is not in Telugu. It will not cost much also if SMS is given in both the languages.
And also it is pathetic to note that the websites of APSPDCL (Andhra Pradesh Southern Power Distribution Corporation Ltd) and TSSPDCL (Telangana State Southern Power Distribution Corporation Ltd) are only in English and a literate (Telugu) has to feel as an illiterate and beg others for guidance and action.
APSPDCL – https://www.apspdcl.in/
TSSPDCL – https://www.tssouthernpower.com/
We demand APSPDCL and TSSPDCL to take immediate steps to send all SMSs compulsorily in Telugu and should make available the Telugu version of their official websites.